By Wendy & Co.

Privacy Policy

Last updated: December 1, 2025

This Privacy Policy explains how By Wendy & Co. (“the company,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, book sessions, or interact with our services.

By using our website or booking any service, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Voluntarily

When you:

  • Book coaching or consulting services
  • Complete forms or questionnaires (including health history for coaching)
  • Subscribe to newsletters
  • Contact us via email or through our website

You may provide:

  • Name
  • Email address
  • Phone number
  • Payment information (processed securely by Stripe, not stored by us)
  • Booking details
  • Health history or wellness-related information (coaching only)
  • Manuscript-related or project-related information (consulting only)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Time spent on the site
  • Cookies and tracking technologies

1.3 Payment Information

All payments are processed securely by Stripe or Calendly’s integrated payment provider.

We do not store or have access to your full credit card details.

2. How We Use Your Information

We use personal information to:

  • Provide coaching and consulting services
  • Schedule, manage, and confirm appointments
  • Personalise your experience
  • Respond to inquiries
  • Process payments
  • Maintain internal records
  • Improve our website and services
  • Send administrative emails (reminders, follow-up notes, invoices)
  • Comply with legal obligations

We do not sell your information to third parties.

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

Such as:

  • Calendly (booking & reminders)
  • Stripe (payment processing)
  • Google Workspace or email service providers
  • Website hosting providers (e.g., WordPress)

These providers only access information necessary to deliver their services.

3.2 Legal Requirements

We may disclose information if required by law, regulation, or to protect our rights or safety.

We never share your information for advertising or data sale purposes.

4. Confidentiality in Coaching and Consulting

All information shared during coaching or consulting sessions is confidential.

Exceptions include:

  • Risk of harm to yourself or others
  • Abuse or legal obligations
  • Court orders or legal compliance

Outside of these circumstances, nothing discussed in sessions is shared with third parties.

5. Data Storage and Security

We take responsible measures to protect your data, including:

  • Secure hosting
  • Encryption via trusted third-party tools
  • Limiting access to authorised personnel (only you and the business owner)

While we strive to protect your information, no online system is 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve site performance
  • Analyse visitor behaviour
  • Support functionality

You may disable cookies through your browser settings, though some features may not work properly.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Withdraw consent
  • Request a copy of your data
  • Restrict or object to processing

To exercise these rights, email us at hello@bywendyco.com.

8. Retention of Information

We retain information only for as long as needed to:

  • Provide services
  • Meet legal or accounting requirements
  • Resolve disputes

Coaching notes are retained only as long as necessary for session continuity.

9. Third-Party Links

Our website may link to external sites (e.g. Calendly, Stripe, Amazon KDP). We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, email: hello@bywendyco.com.